Hebatullah Mahmoud

Administrative Assistant

Dubai, UAE

Profile summary

Proactive and detail-oriented Administrative Assistant with 3+ years of experience supporting marketing teams and streamlining office operations. Adept at managing schedules, documentation, and client communications with precision. Eager to bring strong organizational and interpersonal skills to a dynamic team environment.

Key skills

Skills
Office Administration & SchedulingData Entry & Document ManagementClient Communication & CoordinationMicrosoft Office & Business ToolsProblem Solving & Time ManagementMeeting & Calendar ManagementProject Management Software (e.g., Asana, Trello)CRM Software Proficiency (e.g., Salesforce, HubSpot)Virtual Meeting Platforms (e.g., Zoom, Microsoft Teams) Advanced FeaturesSocial Media ManagementBasic Bookkeeping & Expense Reporting

Professional experience

Administrative AssistantJul 2019 - Sep 2022
Blue Media Marketing Agency | Cairo

• Provided daily administrative support to marketing and creative teams. • Managed meeting schedules, office supplies, and vendor communications. • Handled internal and external correspondence, ensuring timely responses. • Maintained organized filing systems and client databases.

  • Provided daily administrative support to marketing and creative teams.
  • Managed meeting schedules, office supplies, and vendor communications.
  • Handled internal and external correspondence, ensuring timely responses.
  • Maintained organized filing systems and client databases.
Personal Loan OfficerMar 2014 - Dec 2016
National Bank of Egypt | Cairo

• Processed personal loan applications, analyzed financial profiles, and maintained compliance. • Provided customer support throughout the loan process, increasing client satisfaction.

  • Processed personal loan applications, analyzed financial profiles, and maintained compliance.
  • Provided customer support throughout the loan process, increasing client satisfaction.
ReceptionistOct 2012 - Feb 2014
PepsiCo | Cairo

• Served as the first point of contact for clients and guests. • Managed call routing, appointments, and supported travel coordination.

  • Served as the first point of contact for clients and guests.
  • Managed call routing, appointments, and supported travel coordination.
Customer Service ExecutiveMay 2012 - Sep 2012
HSBC Bank (Global Service Center) | Cairo

• Assisted customers with account management and online services. • Ensured proper documentation and escalation of client issues.

  • Assisted customers with account management and online services.
  • Ensured proper documentation and escalation of client issues.

Education

Bachelor's Degree, Accounting (English Section)Jan 2007 - Jan 2011
Cairo University – Faculty of Commerce